Help & FAQ

Support.

Everything you might want to know about using the app — and where to find a real person if you don't.

Need a hand?

Email support@menutranslator.app. One of us reads every message, usually within a day.

Getting started

How do I scan a menu?

Open Morsetta, tap Take a Photo, frame the menu so the text fills the viewfinder, and tap the shutter. Or tap Choose from Library if you already photographed it. Results stream in live — you'll see dishes appear in a few seconds.

Do I need an account?

No. No sign-up, no email, no password. Open the app, scan a menu, eat.

Is it free?

You get 3 free scans to try the app — no payment details required. After that, a small yearly subscription unlocks unlimited scanning. You can subscribe from within the app under Settings.

Can I scan a multi-page menu?

Yes. Tap the multi-page camera icon to capture several pages in one session. All pages are translated together and appear in a single scrollable results screen.

Scan quality

What makes a good photo?
It says "We couldn't read this menu."

Usually one of three things:

A dish is wrong or missing.

The translation is generated by an AI model. It's accurate most of the time, but not always — especially with handwritten or chalkboard menus. Try scanning again; sometimes a second attempt gives better results.

Ordering & saving

How do I show my order to the waiter?

On the results screen, tap the + button next to each dish you want. Once you've chosen, tap Show to server. The screen displays your order in the menu's own language — just hand your phone to the waiter.

Can I save a scan to look at later?

Yes. On the results screen, tap Save and optionally name the restaurant. Your saved menus appear in the Saved tab. Everything is stored locally on your device — nothing is sent to a server.

Can I rename a saved menu?

Yes. Open the saved menu and tap the pencil icon in the top right.

Languages

Which menu languages do you support?

All of them, in practice. The model has been tested heavily on Vietnamese, Thai, Japanese, Korean, Chinese, Spanish, Italian, French, German, Portuguese, Turkish, and Arabic. Less common languages may have rougher descriptions but generally still work.

Can I get results in my own language instead of English?

Yes. Go to Settings → Language and choose from 24 supported languages. Dish names and descriptions will be written in your chosen language on your next scan.

Does the app work offline?

No. Reading a menu requires an internet connection — the heavy lifting happens on our server. We don't currently plan to add an on-device model; the quality of descriptions would drop too far.

Privacy & data

What happens to my photos?

They're processed in memory and discarded immediately after the results are returned. We don't store, log, or share them. The privacy policy has the full story.

Are my saved menus backed up anywhere?

No. Saved menus live only on your device. They are included in your device's local iCloud backup (encrypted), but we never send them to our servers.

Device & requirements

Which iPhones are supported?

Any iPhone running iOS 17 or later. That covers iPhone XS and newer. iPad support is on the list but not in v1.

Will there be an Android version?

Eventually, yes — but not at launch. We want to get the iOS experience right first.

Bugs & feedback

I found a bug.

Sorry! Email support@menutranslator.app with what happened and roughly when. If you can attach the menu photo that caused the problem, that's gold — but only if you're comfortable sharing it.

I have a feature idea.

We'd love to hear it. Same address: support@menutranslator.app. We can't promise to build it, but we promise to read it.

Still stuck?

Email support@menutranslator.app — usually a same-day response.