Support.
Everything you might want to know about using the app — and where to find a real person if you don't.
Need a hand?
Email support@menutranslator.app. One of us reads every message, usually within a day.
Getting started
Open Morsetta, tap Take a Photo, frame the menu so the text fills the viewfinder, and tap the shutter. Or tap Choose from Library if you already photographed it. Results stream in live — you'll see dishes appear in a few seconds.
No. No sign-up, no email, no password. Open the app, scan a menu, eat.
You get 3 free scans to try the app — no payment details required. After that, a small yearly subscription unlocks unlimited scanning. You can subscribe from within the app under Settings.
Yes. Tap the multi-page camera icon to capture several pages in one session. All pages are translated together and appear in a single scrollable results screen.
Scan quality
- Bright enough to read. If you can read the menu, the camera probably can too — but warm restaurant light can fool the focus. Tap the screen to focus before shooting.
- Square to the page. Phones are great at this; just keep the menu roughly flat and the camera roughly parallel.
- Don't zoom past 1×. Move closer instead. Digital zoom smudges the small text.
Usually one of three things:
- The photo is too dark or blurry. Try again with a steadier hand or a brighter spot.
- The menu text is too small in frame. Get closer so the dishes fill most of the screen.
- It isn't actually a menu. The app only recognises menus — receipts, signs, and recipes don't work.
The translation is generated by an AI model. It's accurate most of the time, but not always — especially with handwritten or chalkboard menus. Try scanning again; sometimes a second attempt gives better results.
Ordering & saving
On the results screen, tap the + button next to each dish you want. Once you've chosen, tap Show to server. The screen displays your order in the menu's own language — just hand your phone to the waiter.
Yes. On the results screen, tap Save and optionally name the restaurant. Your saved menus appear in the Saved tab. Everything is stored locally on your device — nothing is sent to a server.
Yes. Open the saved menu and tap the pencil icon in the top right.
Languages
All of them, in practice. The model has been tested heavily on Vietnamese, Thai, Japanese, Korean, Chinese, Spanish, Italian, French, German, Portuguese, Turkish, and Arabic. Less common languages may have rougher descriptions but generally still work.
Yes. Go to Settings → Language and choose from 24 supported languages. Dish names and descriptions will be written in your chosen language on your next scan.
No. Reading a menu requires an internet connection — the heavy lifting happens on our server. We don't currently plan to add an on-device model; the quality of descriptions would drop too far.
Privacy & data
They're processed in memory and discarded immediately after the results are returned. We don't store, log, or share them. The privacy policy has the full story.
No. Saved menus live only on your device. They are included in your device's local iCloud backup (encrypted), but we never send them to our servers.
Device & requirements
Any iPhone running iOS 17 or later. That covers iPhone XS and newer. iPad support is on the list but not in v1.
Eventually, yes — but not at launch. We want to get the iOS experience right first.
Bugs & feedback
Sorry! Email support@menutranslator.app with what happened and roughly when. If you can attach the menu photo that caused the problem, that's gold — but only if you're comfortable sharing it.
We'd love to hear it. Same address: support@menutranslator.app. We can't promise to build it, but we promise to read it.
Still stuck?
Email support@menutranslator.app — usually a same-day response.